Our Internal Dispute Resolution Scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:-
Name: Mr. Gary Lees
Phone: 0418 984872
Address: PO Box 5870 Q Super Centre QLD 4218
In communicating with our Complaints Officer please explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
Our External Dispute Resolution Scheme
If we do not reach agreement on your complaint, you may subsequently refer the complaint to our ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is:-
Name: Australian Financial Complaints Authority
Phone: 1800 931 678
Address: GPO Box 3, Melbourne VIC 3001